Many business owners and CRM users often find themselves becoming unstuck during and after CRM implementations. With the success of any CRM project heavily dependent on user acceptance here are some tips to secure enthusiasm from everyone: 1. Use all aspects of the CRM software, and make frequent references to how you’ve used...

UK public sector organisations can now utilise the G-Cloud Cloudstore to get access to Salesforce.com’s incredible social and cloud computing software. Salesforce’s collaboration with the public sector is widely publicised, as organisations have been able to stay innovative and current in keeping with social changes by...

The key to making any business stronger is being able to use the technology available to you in order to create the strongest links possible with both clients and partners alike. A good relationship with a customer is more helpful than people initially realise, as...

Microsoft Dynamics CRM will receive a system software update, announced just after Microsoft Dynamics CRM business posted its 33rd consecutive quarter of growth. According to Microsoft, the new update re-imagines the way sales, customer service and marketing professionals apply CRM practically. The update will see MS...

A good sales forecast sets the stage for a business to run smoothly. Every business in existence will do a sales forecast regularly, or as often as needed. Forecasting simply means predicting the sales numbers that you or your business hope to achieve over the...

Zoho have recently announced their integration of their email hosting service Zoho mail with Zoho Sites, the company’s easy-to-use web building software. This now means that users of Zoho sites can use the integrated user interface to set up and manage email accounts for their...

More and more business are becoming increasingly interested in CRM systems, and for good reason. A CRM system is an excellent, and possibly the best way, to form and adapt what your business is doing in order to meet the needs and desires of your...

Microsoft dynamics has now released MS Dynamics NAV 2013. There is much excitement about the new release due to heavy investment from Microsoft across the system, resulting in Microsoft calling it the most significant release of Microsoft NAV to date. The new software has been built...

Salesforce’s annual San Francisco conference did not fail to wow spectators with new introductions in the various fields its involved in, such as cloud, social and mobile. This year's Dreamforce, the 10th Annual installment, saw Salesforce’s registration grow by a stunning 96% with 90,000 registrants and...

Social networking is now a huge part of customer relationship management. This has led to a new and rapidly growing phenomenon: gamification. Gamification is the integration of games or game mechanics into a site, service, campaign, community or application in order to increase interest and participation...