MS Dynamics prides itself on making sure that customers feel valuedand appreciated. It is for this reason they offer their Dynamic Customer Excellence Award. This award is offered each year to Microsoft Dynamics customers that most effectively use technology to transform their organizations. This year...

Salesforce is further expanding its presence in social media with brand new advertising app Social.com, which will connect a business’ social advertising with the CRM system they have in place. The new app, called Social.com, lets advertisers power ad campaigns on Facebook and Twitter using...

Salesforce.com have recently unveiled the next iteration of their social media software, with a large focus on getting users to incorporate mobile CRM more often into their operations. With the latest iteration of Chatter, Salesforce.com is offering new features that let companies gather, access and...

Microsoft Dynamics Convergence began on Tuesday the 19th of March with a speech from Keynote speaker and Microsoft Business Solutions President Kirill Tatarinov. The conference was attended by over 11,000 people, whom Tatarinov addressed on his ideas on reshaping the way the MS Dynamics users...

CEO of Salesforce.com Marc Benioff was recently interviewed in Las Vegas by MediaLink CEO and chairman Michael Kassan about Marketing in the Cloud, an area in which Salesforce have been expanding. It is no secret that consumer technology is at the front of the minds of...

Whilst MS office for the iPad seems unlikely, iPad users can now look forward to the new updated version of MS Dynamics CRM. Microsoft announced an optional update for its Dynamics CRM Online service that adds support for the iPad and Yammer. Users can log on...

Salesforce announced earlier this week that they are increasing their focus on their already stellar mobile services, and the new software will be developed specifically for users of mobile devices and smartphones. The software in question is a mobile service cloud that enables users to...

Zoho CRM have announced their new updates for the company’s online customer relationship management software. The flagship update announced is a brand new Document Library module which allow a company’s sales people to centrally store, manage and collaborate on all data related to sales. Zoho CRM...

A CRM solution is quickly becoming an instrumental part of enterprising. More and more business are incorporating A CRM system in order to fully understand the desires and behaviour of customers in order to make business as efficient as possible. However, CRM, much like the majority...

Today, it is no secret whatsoever that it is always much more expensive to take on new customers than it is to convince existing customers to stay with your company. This has resulted in customer retention being the main focus of many CRM systems. CRM applications...