Whilst MS office for the iPad seems unlikely, iPad users can now look forward to the new updated version of MS Dynamics CRM. Microsoft announced an optional update for its Dynamics CRM Online service that adds support for the iPad and Yammer. Users can log on...

Salesforce announced earlier this week that they are increasing their focus on their already stellar mobile services, and the new software will be developed specifically for users of mobile devices and smartphones. The software in question is a mobile service cloud that enables users to...

Zoho CRM have announced their new updates for the company’s online customer relationship management software. The flagship update announced is a brand new Document Library module which allow a company’s sales people to centrally store, manage and collaborate on all data related to sales. Zoho CRM...

A CRM solution is quickly becoming an instrumental part of enterprising. More and more business are incorporating A CRM system in order to fully understand the desires and behaviour of customers in order to make business as efficient as possible. However, CRM, much like the majority...

Over recent months Microsoft has had an uninterrupted focus on providing modified versions of their software specifically for the retail industry. From the largest global stores to small minded businesses, Microsoft is offering a range of enterprise tools that will allow retail businesses to develop new...

Today, it is no secret whatsoever that it is always much more expensive to take on new customers than it is to convince existing customers to stay with your company. This has resulted in customer retention being the main focus of many CRM systems. CRM applications...

CRM technology is becoming more and more advanced with every passing day. However, without the involvement of people, A CRM system is ultimately ineffective. If you have decided to integrate a CRM system into your  company, you should already be aware of this fact, as a...

Microsoft has recently announced a new version of MS Dynamics specifically tailor made for the retail industry, with new capabilities and intuitive new technology that will allow members of the retail industry to provide their customers with a complete shopping experience through an incredibly thorough...

CRM success is dependent on how well people use it. Here are a few tips to help prepare your team for CRM training. Know your staff’s skills If you are implementing a brand new system in your workplace, it is fair to assume that everybody will be at...

Salesforce.com, the enterprise cloud computing company, has recently announced that the President of the United States Barack Obama approached Salesforce for many functions central to its 2012 operations, one in particular was being as efficient as possible during the recent election campaign. With the Salesforce Service...