A CRM solution is quickly becoming an instrumental part of enterprising. More and more business are incorporating A CRM system in order to fully understand the desires and behaviour of customers in order to make business as efficient as possible. However, CRM, much like the majority...

Over recent months Microsoft has had an uninterrupted focus on providing modified versions of their software specifically for the retail industry. From the largest global stores to small minded businesses, Microsoft is offering a range of enterprise tools that will allow retail businesses to develop new...

Today, it is no secret whatsoever that it is always much more expensive to take on new customers than it is to convince existing customers to stay with your company. This has resulted in customer retention being the main focus of many CRM systems. CRM applications...

CRM technology is becoming more and more advanced with every passing day. However, without the involvement of people, A CRM system is ultimately ineffective. If you have decided to integrate a CRM system into your  company, you should already be aware of this fact, as a...

Microsoft has recently announced a new version of MS Dynamics specifically tailor made for the retail industry, with new capabilities and intuitive new technology that will allow members of the retail industry to provide their customers with a complete shopping experience through an incredibly thorough...

CRM success is dependent on how well people use it. Here are a few tips to help prepare your team for CRM training. Know your staff’s skills If you are implementing a brand new system in your workplace, it is fair to assume that everybody will be at...

Salesforce.com, the enterprise cloud computing company, has recently announced that the President of the United States Barack Obama approached Salesforce for many functions central to its 2012 operations, one in particular was being as efficient as possible during the recent election campaign. With the Salesforce Service...

Federal agencies now have the ability to utilise Microsoft Dynamics Cloud-based systems. Redmond is making its Microsoft Dynamics business solutions available specifically for federal government agencies. In a statement pertaining to the development, Microsoft has said they aimed to develop the cloud based system to suit...

It is no secret whatsoever that the pace of business is rapidly increasing, and there are now more and more companies realistically considering global enterprising. Microsoft understand this, and now Microsoft Dynamics AX 2012 R2 is globally available and allows for multiple languages and legislations...

Many business owners and CRM users often find themselves becoming unstuck during and after CRM implementations. With the success of any CRM project heavily dependent on user acceptance here are some tips to secure enthusiasm from everyone: 1. Use all aspects of the CRM software, and make frequent references to how you’ve used...