CRM technology is becoming more and more advanced with every passing day. However, without the involvement of people, A CRM system is ultimately ineffective. If you have decided to integrate a CRM system into your  company, you should already be aware of this fact, as a...

Microsoft has recently announced a new version of MS Dynamics specifically tailor made for the retail industry, with new capabilities and intuitive new technology that will allow members of the retail industry to provide their customers with a complete shopping experience through an incredibly thorough...

CRM success is dependent on how well people use it. Here are a few tips to help prepare your team for CRM training. Know your staff’s skills If you are implementing a brand new system in your workplace, it is fair to assume that everybody will be at...

Salesforce.com, the enterprise cloud computing company, has recently announced that the President of the United States Barack Obama approached Salesforce for many functions central to its 2012 operations, one in particular was being as efficient as possible during the recent election campaign. With the Salesforce Service...

Federal agencies now have the ability to utilise Microsoft Dynamics Cloud-based systems. Redmond is making its Microsoft Dynamics business solutions available specifically for federal government agencies. In a statement pertaining to the development, Microsoft has said they aimed to develop the cloud based system to suit...

It is no secret whatsoever that the pace of business is rapidly increasing, and there are now more and more companies realistically considering global enterprising. Microsoft understand this, and now Microsoft Dynamics AX 2012 R2 is globally available and allows for multiple languages and legislations...

Many business owners and CRM users often find themselves becoming unstuck during and after CRM implementations. With the success of any CRM project heavily dependent on user acceptance here are some tips to secure enthusiasm from everyone: 1. Use all aspects of the CRM software, and make frequent references to how you’ve used...

UK public sector organisations can now utilise the G-Cloud Cloudstore to get access to Salesforce.com’s incredible social and cloud computing software. Salesforce’s collaboration with the public sector is widely publicised, as organisations have been able to stay innovative and current in keeping with social changes by...

The key to making any business stronger is being able to use the technology available to you in order to create the strongest links possible with both clients and partners alike. A good relationship with a customer is more helpful than people initially realise, as...

Microsoft Dynamics CRM will receive a system software update, announced just after Microsoft Dynamics CRM business posted its 33rd consecutive quarter of growth. According to Microsoft, the new update re-imagines the way sales, customer service and marketing professionals apply CRM practically. The update will see MS...