Salesforce.com, the global and ever expanding computing and CRM company, have revealed that earlier this week that they are withdrawing their applications for trademarking the term “social enterprise”. Ever since 2010 Salesforce has been greatly advocating the term “social enterprise”, which would describe the way in...
Salesforce have recently publicised a brand new tool which will allow companies to create social networking communities with customisable levels of exclusivity, with the overall objective being to become closer and more personal with clients and partners alike. The tool has been named Salesforce Communities,...
Zoho have recently publicised the release of Zoho Campaigns, which will serve as an email and social networking tool that is also incorporated into Zoho's already renowned CRM suite. As well as allowing customers to create and organise email campaigns, it provides email templates and also...
Gaining a sound understanding of CRM can certainly be a daunting prospect if you have not had any experience with it before. However, the fact remains that if you are running a business in which customer interactions are constant and ever changing, a CRM system is...
Microsoft have been looking to become more competitive in the CRM industry more efficiently, focusing on building a more trusting relationship with MS Dynamics users. MS dynamics recently released the Microsoft Dynamics Online Trust Center. This is in order for Microsoft to improve their services in...
In recent years, Cisco, the networking equipment developing company has been looking to bolster its productivity in the server business. This has led to the company building relationships with social networking companies. Recently, this has led to Salesforce CEO and chairman Marc Benioff becoming the...
On the 24th of July, Apple publicly released their third fiscal quarter results. Rather predictably, the results were more impressive than fellow competitors, however the expectations of Wall Street were not met. Apple's stock has fallen by 5%, after they delivered a net income increase of...
Microsoft Announced in February that their CRM software will be available in the seconAlong with the announcement, Microsoft also released previews of what mobile version would offer , claiming that the cloud based mobile software will provide "a full range of rich, native CRM applications”. However...
Salesforce has recently agreed to buy GoInstant as part of Salesforce's campaign to increase theircustomer-service offerings. Reports are coming through that Salesforce have paid upwards of $70 million. This recent deal is in fact the most recent in a series of consecutive acquisitions for Salesforce, which has been...
Zoho have publicised the release of their new CRM app solely dedicated for use on the iPad, in order to provide on-demand updates for their customers' CRM software, as well as incorporating a more concentrated version of the app which will be available for the...