18 May Microsoft CRM App

Microsoft have released their most recent service update, which has made their MS Dynamics CRM software available for use across a variety of formats, including the Windows Phone 7, iPad, iPhone, Android and BlackBerry mobile devices. In order to maintain Microsoft’s commitment to delivering rapid and innovative products, the Microsoft Dynamics CRM Q2 2012 service update also includes enhanced social functionality and new enterprise-class features, and adds multiple Web browser options for users, including Internet Explorer, Chrome, Firefox and Safari, running on PC, Macintosh and iPad devices. Microsoft Dynamics CRM Mobile aims to provide customers a fast and familiar experience, helping sales, customer service, and marketing and management professionals connect with their customers and each other across multiple mobile devices through a security-enhanced environment. For example, sales and marketing representatives will now be able to quickly capture and convert leads 24/7 and develop marketing campaigns on the go. Using the cloud-based, cross-platform native mobile client service, customers will be able to sync their information and sales pipelines offline, helping them stay connected on the road and on their terms. Customers will also be able to easily mobilize their extended CRM applications by having seamless integration between Microsoft Dynamics CRM Mobile and their existing Microsoft Dynamics CRM environment. Microsoft Dynamics CRM Mobile will be available at a starting price of $30 (U.S.) per user, per month and supports the use of up to three devices per user. Building on the Microsoft Dynamics CRM November 2011 service update, the new release will be more capable within the realms of social media, with things such as Activity Feeds that give people the ability to like and unlike status updates, improved filtering facilities, and the ability to look through all statuses relating to a particular record view, which will make it infinitely easier for users to stay on top of all relevant customer information to help them be more productive.